Privacy Policy

Effective Date: August 5, 2026

Highview Veterinary Hospital ("Highview Veterinary Hospital," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, when we may share it, and the choices you have regarding your information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

  • Submit a contact form

  • Request an appointment

  • Join our email newsletter

  • Apply for employment

  • Request prescription refills

  • Communicate with us through our website

Depending on the form, this information may include:

  • Name

  • Email address

  • Phone number

  • Mailing address (if provided)

  • Pet name and species

  • Information about your pet's medical concern

  • Employment history and résumé (for job applicants)

  • Any additional information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on pages

  • Referring website

  • General geographic region

  • Website usage statistics

This information helps us improve our website and better understand how visitors use it.

2. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic.

Cookies may be used to:

  • Remember website preferences

  • Measure website performance

  • Analyze visitor behavior

  • Improve website functionality

We may use services such as Google Analytics or similar tools to understand website usage. These services may collect information using cookies or similar technologies.

You can configure your browser to refuse cookies; however, some portions of the website may not function properly.

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries

  • Schedule and manage appointments

  • Communicate with clients

  • Provide customer support

  • Send requested newsletters or updates

  • Evaluate employment applications

  • Improve our website and services

  • Maintain website security

  • Comply with legal obligations

We do not sell your personal information.

4. Email Communications

If you subscribe to our newsletter or request updates, we may send emails regarding:

  • Practice news

  • Educational pet health information

  • Special announcements

  • New services

  • Community events

You may unsubscribe from marketing emails at any time by contacting us directly.

Transactional emails related to appointments, prescriptions, or patient care may still be sent when necessary.

5. Third-Party Services

Our website may use third-party providers to operate certain features, including services for:

  • Website hosting

  • Website analytics

  • Appointment requests

  • Email communications

  • Online maps

  • Social media integration

These providers may collect or process information as necessary to perform their services. We encourage you to review the privacy policies of those providers.

6. Social Media

Our website may include links to social media platforms such as Facebook, Instagram, LinkedIn, or YouTube.

If you interact with us through these platforms, your information is also governed by the privacy policies of those platforms.

7. Employment Applications

If you submit an employment application through our website, we will use the information you provide solely for recruiting and employment-related purposes.

Submission of an application does not guarantee employment.

8. Information Security

We take reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is intended for adults seeking veterinary care for their pets. We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been submitted by a child without appropriate parental consent, we will take reasonable steps to delete it.

10. Your Choices

You may contact us to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information where appropriate

  • Ask questions about this Privacy Policy

  • Opt out of marketing communications

Certain information may be retained as required by applicable law or for legitimate business purposes.

11. Veterinary Medical Information

Information submitted through our website is used to help us respond to inquiries and provide veterinary services.

Please do not submit sensitive medical or financial information through website contact forms unless specifically requested.

Submitting information through our website does not establish a veterinarian-client-patient relationship (VCPR).

12. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.

Any revisions will be posted on this page with an updated Effective Date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Highview Veterinary Hospital

5 Coughran Road, Suite 105

Boerne, TX 78006

Email: info@highviewvets.com

Use and Sharing of Personal Data
We may collect personal data that you provide, including phone numbers and SMS consent information, for customer service, account-related communications, and text messaging services. Personal data, including phone numbers and SMS consent data, is not shared with third parties except as required by law.

SMS Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Sharing and Protection
Your data will not be transferred to external organizations. We do not share consumer data with external organizations for any purpose. We maintain safeguards and internal policies designed to prevent unauthorized access, use, or sharing of user data.

SMS Opt-Out
You may opt out of receiving SMS or text messages at any time by replying STOP to any message. For help, reply HELP.

Contact Information
For questions about this privacy policy or your personal data, please contact us through our support or contact page on this website.